> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.quortex.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Quortex I/O Service & Support Levels

# Quortex I/O Service & Support Levels
The Service & Support Level outlines the set of services and level of available support. 
The Basic level is free and provides essential support. 
The Professional and Enterprise levels provides additional services and faster response times.


|  | **Basic** | **Professional** | **Enterprise** |
| ---- |
| **Price** |  |  |  |
| Price, in % of the monthly usage | 0% | 10% | 20% |
| Minimum price per month | $0 | $750 | $2000 |
| **Features** |  |  |  |
| P1 incidents response time | Non committed | 1 hr | 15 min |
| Chat support | ✅ | ✅ | ✅ |
| 24/7 Monitoring | ✅ | ✅ | ✅ |
| Global 24/7 Helpdesk (ticketing) | ❌ | ✅ | ✅ |
| Phone Support | ❌ | ❌ | ✅ |
| Customer Success Manager | ❌ | ❌ | ✅ |

| For broader scopes, Custom Service & Support Levels can be tailored to your needs. Contact us for more information!