Articles on: Billing & Cost Management

How we price Quortex Link

In this article, we will explain how you'll be charged for using Quortex Link.

Business Model



In a fast moving world, you need solutions that will scale with your business rather than trying to guess what the future will look like. The business model of Quortex Link follows a Pay As You Go model.

The price comprises three components:
The Features Plan: This defines the set of features you can use. The Starter plan is free and provides all essential features for streaming live. Standard and Premium plans offer additional features.
The Usage: It consists in streams Ingest and Delivery. The price depends on the on actual usage (Pay As You Go).
The Service & Support Level: The Basic level is free and provides essential support. Professional and Enterprise levels provides additional services and higher response times.

The Feature Plans apply universally to all Quortex applications and are detailed here.
The Service & Support Levels apply universally to all Quortex applications and are detailed here.

The rest of this article details the Usage pricing for Quortex Link.

Cloud Regions Categories



In order to receive or deliver your streams as close as possible from where you are located, Quortex Link support multiple cloud regions over the world.

Pricing ca vary depending on the cloud region used to ingest or deliver your contents.

We recommend using a region located as close as possible to your senders and receivers equipments. But you may also select a region located a bit further as it may help reduce costs.

List of Regions in Category 1:
North America: California, Ohio, Oregon, Virginia
Europe: France, Germany, Ireland, Sweden, United Kingdom
Asia: Japan (Tokyo)

List of Regions in Category 2:
Asia: Hong Kong, India (Mumbai), S. Korea (Seoul), Singapore
Oceania: Australia (Sydney)

List of Regions in Category 3:
South America: Brazil (Sao Paulo)

We are frequently adding more regions. Don't hesitate to contact us if you have a specific need!

Usage pricing


Ingest Items


Stream Ingest



Stream Ingest is priced per hour per stream received in Quortex Link, according to the ingest region category as described in the following table

Ingest RegionUnit Price / hour
Stream ingest in any category 1 region (Europe, US, Tokyo)$0.30
Stream ingest in any category 2 region (Hong-Kong, Seoul, Singapore, Mumbai, Sydney)$0.45
Stream ingest in any category 3 region (Sao Paulo)$0.60


Delivery Items


Region Transfer



Region transfer is an optional component that allows you to ingest in a cloud region, and deliver from another region. We will transfer the content between the two regions using a managed private backbone, allowing to optimize latency and improve Quality Of Service.

Region transfer doesn't apply if you ingest and deliver from the same region.

Region Transfers are priced per hour, according to the delivery region category as described in the following table.

Delivery RegionUnit Price / hour
Stream transfer from any ingest region to another category 1 region (Europe, US, Tokyo)$0.07
Stream transfer from any ingest region to another category 2 region (Hong-Kong, Seoul, Singapore, Mumbai, Sydney)$0.10
Stream transfer from any ingest region to another category 3 region (Sao Paulo)$0.10

If you ingest a stream in region A, and deliver it to multiple destinations in a region B, you will be charged only once for the region transfer.


Stream Egress



This is the total number of bytes that the platform will output, accumulated over a month.

Delivery RegionUnit Price / GB
Stream egress from any category 1 region (Europe, US, Tokyo)$0.07
Stream egress from any category 2 region (Hong-Kong, Seoul, Singapore, Mumbai, Sydney)$0.10
Stream egress from any category 3 region (Sao Paulo)$0.10

For event-based distribution, you can make significant savings by using our scheduler to deliver your content only when you need to.


Idle Outputs



Output streams not delivering data are charged at the given hourly rate below. This is typically the case for event-based distribution. Outside the event delivery duration, a small fee will be applied to make sure that we keep all infrastructure ready to deliver immediately your live contents.

Delivery RegionUnit Price / GB
Output streams not delivering data (any region)$0.02


Adding Usage Commitments


The prices given above are full Pay As You Go - your usage will be charged $0 if you don't use the platform.

You can also benefit from private pricing that will come with a usage commitment. Usage commitments can be taken for 1 year or 3 years, and will come with significant discounts on the price list. Please contact quortex-sales@synamedia.com to get more information on the possible discounts, based on your usage!

When you commit, we continue to charge based on a pay-as-you-go model; committing simply lifts the entry barrier and offers a discount in return. Note that you can't select usage commitment when paying by Credit Card.

Updated on: 14/03/2024

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