Articles on: Billing & Cost Management

Quortex I/O Service & Support Levels

The Service & Support Level outlines the set of services and level of available support.
The Basic level is free and provides essential support.
The Professional and Enterprise levels provides additional services and faster response times.

	Basic	Professional	Enterprise
Price
Price, in % of the monthly usage	0%	10%	20%
Minimum price per month	$0	$750	$2000
Features
P1 incidents response time	Non committed	1 hr	15 min
Chat support	✅	✅	✅
24/7 Monitoring	✅	✅	✅
Global 24/7 Helpdesk (ticketing)	❌	✅	✅
Phone Support	❌	❌	✅
Customer Success Manager	❌	❌	✅

For broader scopes, Custom Service & Support Levels can be tailored to your needs. Contact us for more information!

Updated on: 02/07/2026

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