Articles on: Billing & Cost Management

Quortex Service & Support Levels

Quortex Service & Support Levels

The Service & Support Level outlines the set of services and level of available support.
The Basic level is free and provides essential support.
The Professional and Enterprise levels provides additional services and faster response times.



Basic

Professional

Enterprise

Price

Price, in % of the monthly usage

0%

10%

20%

Minimum price per month

$0

$750

$2000

Features

P1 incidents response time

Non committed

1 hr

15 min

Chat support

24/7 Monitoring

Global 24/7 Helpdesk (ticketing)

Phone Support

Customer Success Manager


For broader scopes, Custom Service & Support Levels can be tailored to your needs. Contact us for more information!

Updated on: 10/09/2024

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