Quortex Service & Support Levels
Quortex Service & Support Levels
The Service & Support Level outlines the set of services and level of available support.
The Basic level is free and provides essential support.
The Professional and Enterprise levels provides additional services and faster response times.
| Basic | Professional | Enterprise |
|---|---|---|---|
Price |
|
|
|
Price, in % of the monthly usage | 0% | 10% | 20% |
Minimum price per month | $0 | $750 | $2000 |
Features |
|
|
|
P1 incidents response time | Non committed | 1 hr | 15 min |
Chat support | ✅ | ✅ | ✅ |
24/7 Monitoring | ✅ | ✅ | ✅ |
Global 24/7 Helpdesk (ticketing) | ❌ | ✅ | ✅ |
Phone Support | ❌ | ❌ | ✅ |
Customer Success Manager | ❌ | ❌ | ✅ |
Updated on: 10/09/2024
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